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Customer Protections

Disconnection Policy | Reconnection Policy | MPUC Contact Information

Minnesota Power is regulated by the Minnesota Public Utilities Commission, which is available for mediation upon written request.

Minnesota Power will not knowingly disconnect your service while you are properly pursuing a complaint with us or the commission. Disconnection is the last recourse only when we have been unsuccessful in resolving a dispute through established procedures.


Minnesota Power’s parent company, ALLETE, has entered an agreement to be acquired by a partnership led by Canada Pension Plan Investment Board and Global Infrastructure Partners and start the process to become a private company.

This transaction will not change our operations, strategy or shared purpose and values, and it is business as usual for all of us at Minnesota Power. Learn more at www.ALLETEforward.com.