Will I be able to pay my bill while MyAccount is down?
While the system is unavailable, you will not be able to pay your bill in MyAccount or by text. However, you can pay your bill by choosing the “Pay as Guest” option. You will need your account number and the first three letters of the main person’s name on the account.
Will my AutoPay still work?
If you have payments set up in AutoPay, they make take a few days longer to post to your account.
May I change my AutoPay date while MyAccount is down?
You will not be able to change the dates of your AutoPay payments while the system is unavailable.
Will I be able to start or stop service?
You will not be able to start or stop your service online in MyAccount. You can start or stop your service by calling us at 1-800-228-4966.
Will I be able to access my energy information in MyAccount?
You will not be able to access your MyAccount energy information, view your bill, or receive energy threshold notifications while the system is unavailable. Your energy usage information from the time when the system is unavailable will be available once the system is back up.
Give us a call at 1-800-228-4966.