Translation:

MyAccount

MyAccount is currently unavailable while we update our systems to continue to provide you with reliable and convenient service. MyAccount will be back up the week of April 12, 2021. During this time you will not be able to pay your bill through MyAccount, however you may use the “Pay as Guest” option below. Please see the list of FAQs below for further information.

Pay as a Guest

FAQs

While the system is unavailable, you will not be able to pay your bill in MyAccount or by text. However, you can pay your bill by choosing the “Pay as Guest” option. You will need your account number and the first three letters of the main person’s name on the account.

If you have payments set up in AutoPay, they make take a few days longer to post to your account.

You will not be able to change the dates of your AutoPay payments while the system is unavailable.

You will not be able to start or stop your service online in MyAccount. You can start or stop your service by calling us at 1-800-228-4966.

You will not be able to access your MyAccount energy information, view your bill, or receive energy threshold notifications while the system is unavailable. Your energy usage information from the time when the system is unavailable will be available once the system is back up.

Give us a call at 1-800-228-4966.